BOLO FAQ’s
- Account & Login
- Q1: How do I create an account?
- You can create an account by clicking the Log In button at the top right corner of the page. On the login page, select Sign Up and follow the steps to complete your registration.
- Q2: What types of accounts can I create?
- You can register for either a personal account for individual shopping or a business account if you’re purchasing on behalf of a company or organization.
- Q3: I haven’t received my activation code. What should I do?
- Activation codes are sent to both the email address and phone number you registered with. Please check your spam or junk folder and ensure your contact details are correct. If you still don’t receive the code, call reach out to our support team for assistance.
- Q4: What if I get locked out of my account?
- If you’re unable to log in, please contact our support team for help unlocking or resetting your account.
- Q5: Why is my account disabled?
- If we detect suspicious activity or a violation of our Terms and Conditions, your account may be disabled immediately for security and compliance reasons.
- Browsing & Product Information
- Q6: Why does the product price sometimes change when I open the product page?
- Prices are updated daily and rechecked in real time when a product page is opened. Stock quantities are also refreshed, which can sometimes cause slight price or availability changes.
- Q7: How accurate is the product information on the site?
- All product information, including descriptions, images, and reviews, is provided by third-party vendors. For specific product details, please contact the manufacturer directly or reach out to BOLO Support.
- Q8: Why was an item I ordered later marked out of stock?
- Orders take up to 2 business days to be manually processed. During this time, the item may go out of stock at the supplier’s inventory before your order is finalized.
- Orders & Checkout
- Q9: How do I place an order?
- On the product page, select your desired quantity and click Add to Cart. When you’re ready, click the Cart icon at the top right and follow the checkout steps.
- Q10: Can I place an order without creating an account?
- No. Only registered customers can place orders on BOLO.
- Q11: Why do I see two delivery options at checkout?
- If your order contains items with different delivery timelines, you can choose to:
- Receive all items together (longest delivery time), or
- Split the order into multiple shipments so items arrive as soon as they’re ready.
- Q12: Why can I only pay by card when I split my order?
- When an order is split into multiple deliveries, only card payments are supported. Other payment methods are available for single, consolidated orders.
- Q13: I cannot enter a coupon code when I split my order.
- Coupons are currently not available for split deliveries. To use a coupon, select “Deliver Altogether” as the delivery option during checkout.
- Q14: Can I cancel my order?
- You can cancel your order or individual items from the Order Details page before they have been shipped.
- Q15: Can I cancel my order after it has shipped?
- Once shipped, orders cannot be cancelled. You may:
- Refuse delivery – a BHD 2.00 return shipping fee applies, unless your order is delayed (in which case a full refund is provided), or
- Accept delivery and request a return or replacement through your account dashboard; applicable return fees may apply depending on the reason for return.
In the above cases, delivery fees from the original order (where applicable) are non-refundable unless the item arrived damaged, delayed, or not as advertised.
- Q16: Why was my order cancelled?
- Orders may be cancelled due to:
- Out-of-stock items at the time of processing
- Products prohibited for sale in Bahrain
- Dangerous goods restricted from air shipment
- Damage during transit
- Delivery & Shipping
- Q17: Where do you deliver?
- Delivery is available within Bahrain through bolo.bh.
- If you are shopping from another country, please visit your local Bolo website.
- Q18: How much does delivery cost?
- Delivered together:
- Orders above BHD 20.00 – Free delivery
- Orders below BHD 20.00 – Flat rate of BHD 2.00
- Delivered together:
- Split delivery:
- Orders above BHD 20.00 – First delivery group is free; each additional group costs BHD 2.00
- Orders below BHD 20.00 – Each delivery group costs BHD 2.00
- Split delivery:
- Q19: How long will my order take to arrive?
- Orders confirmed before 6:00 PM GST are processed on the same business day; later orders are processed the next working day. Delivery times vary depending on the seller’s location and customs clearance. Typical delivery time: 7–14 business days. Estimated delivery dates are displayed during checkout.
- Q20: How can I track my order?
- You can track your order anytime from the Orders section in your account dashboard.
- Q21: What if I didn’t receive my order?
- Please check your order tracking page for updates. If the tracking hasn’t been updated or your order appears delayed, contact Support for assistance.
- Q22: Why is my order delayed?
- Delays can occasionally occur due to customs inspections, international logistics, or unforeseen events. If your order hasn’t progressed for several days, reach out to Support for an update.
- Returns, Refunds & Replacements
- Q23: What is your return policy?
- You may return items within 14 days of receiving your order, provided they are unused and in their original packaging. Delivery fees from your original order are non-refundable unless the item arrived damaged, delayed, or not as advertised.
- Please note, we do not accept returns for:
- Used or perishable goods, food, and consumable products
- Items not in their original retail packaging
- Products sealed for health protection or hygiene, once unsealed (e.g., cosmetics, personal care, etc.)
- Undergarments, once unsealed
- Sealed audio/video recordings, video games, or software, once unsealed
- Any products that become inseparably mixed with other items after delivery
- Q24: What if I received a damaged or incorrect item?
- If you receive a damaged or incorrect item, log into your account and contact us through the Support tab to arrange a free return or replacement.
- Q25: When will I receive my refund or replacement?
- Once we collect and inspect the returned item, your refund or replacement will be processed.
- If you provide clear photo evidence of damage, processing can begin immediately.
- Refunds typically appear within 3–5 working days from the date of issue.
- Please note that refunds are only issued to the original payment method used during checkout.
- Q26: What happens if my original payment method cannot accept a refund?
- If the original payment method cannot receive a refund (for example, a closed card or expired account), we will issue the refund via bank transfer. However, all associated transfer fees will be borne by the customer.
- Payments & Billing
- Q27: What payment methods do you accept?
- We accept major credit, debit, and prepaid cards branded by Visa, MasterCard, American Express, JCB, and UnionPay.
- Q28: How can I add, delete, or update payment methods?
- Add a new card during the payment step at checkout.
- Delete saved cards either during checkout or under the Payment tab in your account.
- Updating card details is not supported; please delete and re-add the card if needed.
- Q29: Will I be charged any import duties or taxes?
- Unless stated otherwise on the product page, all prices shown include applicable import duties and taxes. There are no extra customs formalities for you to handle.
- Account Settings & Support
- Q30: How can I update my address?
- You can update your shipping or billing address from the Addresses tab in your account, or during checkout.
- Q31: How do I contact customer support?
- You can reach us Mon – Sat, 9:00 AM to 6:00 PM GST by:
- Calling
- Using Live Chat (bottom right of the screen)
- Or through the Support tab in your account after logging in.
- Product Compliance & Restrictions
- Q32: What are “illegal items”?
- Products that are illegal, unethical, or restricted under UAE law are considered illegal. Such items are removed from listings, and any related items in customer orders will be cancelled.
- Q33: What are “dangerous goods”?
- As all goods are shipped by air, certain items (such as flammable liquids or pressurized sprays) are classified as Dangerous Goods (DG) and cannot be flown. These products will be cancelled and removed from listings.
- General Information
- Q34: How does BOLO ensure product authenticity?
- We only partner with verified vendors and perform regular quality checks to ensure all listed products are authentic and comply with UAE import regulations.
- Q35: How secure is my personal information?
- We use industry-standard encryption and comply with UAE data protection laws to safeguard your personal and payment information.