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Payments Policy
  1. We aim to provide a safe, transparent, and seamless checkout experience. Please review our payments policy below before placing your order.
    Accepted Payment Methods
    We accept the following secure payment options:
    • Credit & Debit Cards: Visa, MasterCard, American Express, UnionPay, JCB
    • Buy Now, Pay Later Service: Tabby
    All prices on our website are displayed in BHD, and include VAT and import duties, unless stated otherwise.
  2. Payment Processing
    • Payments are authorized securely at the time of checkout through our trusted payment partners.
    • You will receive an order confirmation email once your payment has been successfully authorized.
    • If your payment cannot be authorized, your order will not be completed. Please ensure your card details are correct and that sufficient funds are available.
    • If an order is cancelled before being processed and shipped out by the seller, the authorized amount will be released back to your original payment method.
    • Authorization holds that are released when an order has been cancelled will immediately reflect in your original payment balance
    • The authorized payment amount will only be captured once all items in your order have been processed and shipped out by the seller.
    • Any cancellations to order/item(s) in an order made after being shipped out by the seller will go through the refunds process.
  3. Refunds
    • Refunds are requested from the orders tab in the user profile page.
    • Refunds are always issued to the original payment method used for the purchase.
    • If your original payment method cannot accept a refund (for example, if the card is blocked or has expired), the refund will be processed via bank transfer, and all transfer fees will be borne by the customer.
    • Refund processing typically takes 3-5 business days after the return or cancellation is confirmed.
    • For more information, please refer to our Returns & Warranty Policy.
  4. Taxes and Currency
    • All prices include applicable taxes unless stated otherwise.
    • If your order involves international payment, your card issuer may apply additional currency conversion or international transaction fees, which are the responsibility of the customer.
  5. Security
    Your payment details are encrypted and processed securely. We do not store or have access to full card information. All payments are handled through PCI-DSS–compliant payment gateways to ensure maximum data security.
  6. Contact Us
    If you experience any payment-related issues, please reach out to our support team Mon – Sat, 9:00 AM to 6:00 PM GST via live chat or: