Bulletproof Problem Solving: The One Skill That Changes Everything

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Complex problem solving is the core skill for 21st Century Teams

Complex problem solving is at the very top of the list of essential skills for career progression in the modern world. But how problem solving is taught in our schools, universities, businesses and organizations comes up short. In Bulletproof Problem Solving: The One Skill That Changes Everything you’ll learn the seven-step systematic approach to creative problem solving developed in top consulting firms that will work in any field or industry, turning you into a highly sought-after bulletproof problem solver who can tackle challenges that others balk at.

The problem-solving technique outlined in this book is based on a highly visual, logic-tree method that can be applied to everything from everyday decisions to strategic issues in business to global social challenges. The authors, with decades of experience at McKinsey and Company, provide 30 detailed, real-world examples, so you can see exactly how the technique works in action. With this bulletproof approach to defining, unpacking, understanding, and ultimately solving problems, you’ll have a personal superpower for developing compelling solutions in your workplace.

  • Discover the time-tested 7-step technique to problem solving that top consulting professionals employ
  • Learn how a simple visual system can help you break down and understand the component parts of even the most complex problems
  • Build team brainstorming techniques that fight cognitive bias, streamline workplanning, and speed solutions
  • Know when and how to employ modern analytic tools and techniques from machine learning to game theory
  • Learn how to structure and communicate your findings to convince audiences and compel action

The secrets revealed in Bulletproof Problem Solving will transform the way you approach problems and take you to the next level of business and personal success.

From the Inside Flap

"Problem solving is the core skill for the twenty-first century. Now, finally, we have a guide to doing it right that any of us can follow."
—Dominic Barton, Global Managing Partner Emeritus, McKinsey & Company

PRAISE FOR BULLETPROOF PROBLEM SOLVING

"We always hired for creative problem solving talent above all else; these guys have cracked the code on a replicable approach for problems large and small. Learn it, practice it!"
Eric Schmidt, Former Chairman and CEO, Google; Visiting Innovation Fellow, MIT

"Together Charles and Rob have taken problem solving out of the business school classroom and into real life, where it belongs. Utilizing 30 cases, these masters of the art have something to teach all of us."
James Gorman, Chairman and CEO, Morgan Stanley

"As a former policymaker who argues for moving beyond policy to the broader enterprise of public problem solving, I welcome this volume! The techniques and insights apply, with various modifications, to problems everywhere: personal, professional, public and private, local, national and global."
Anne-Marie Slaughter, CEO, New America, Former Director of Policy Planning, U.S. Department of State

"Disruption in today's business environment puts problem solving at the top of every leader's challenges. But how? This engaging book puts together a McKinsey team's scientific seven-step approach. From taking a problem apart to rearranging its pieces, to framing it so its solution can be seen, the book presents a must-read analysis for executives and social sector leaders. It excites both the reader's mind and the possibilities for project teams.
—Glenn Hubbard, Dean and Russell L. Carson Professor of Finance and Economics, Columbia Business School

7 straightforward steps to solving any problem with creativity and rigor

Complex problem solving is the core skill for twenty-first century teams. It's the only way to keep up with rapid change. Winning organizations now rely on nimble, iterative problem solving, rather than traditional planning processes. In this book you'll learn the seven-step systematic approach to creative problem solving that will work in any field or industry. It employs a highly visual, logic-tree method that can be applied to any problem, from strategic business decisions to global social challenges. Charles and Rob, with decades of experience at McKinsey & Company and other institutions, provide a toolkit with 30 detailed real-world examples, so you can see exactly how the technique works in action.

From the Back Cover

"Problem solving is the core skill for the twenty-first century. Now, finally, we have a guide to doing it right that any of us can follow."
―Dominic Barton, Global Managing Partner Emeritus, McKinsey & Company

PRAISE FOR BULLETPROOF PROBLEM SOLVING

"We always hired for creative problem solving talent above all else; these guys have cracked the code on a replicable approach for problems large and small. Learn it, practice it!"
Eric Schmidt, Former Chairman and CEO, Google; Visiting Innovation Fellow, MIT

"Together Charles and Rob have taken problem solving out of the business school classroom and into real life, where it belongs. Utilizing 30 cases, these masters of the art have something to teach all of us."
James Gorman, Chairman and CEO, Morgan Stanley

"As a former policymaker who argues for moving beyond policy to the broader enterprise of public problem solving, I welcome this volume! The techniques and insights apply, with various modifications, to problems everywhere: personal, professional, public and private, local, national and global."
Anne-Marie Slaughter, CEO, New America, Former Director of Policy Planning, U.S. Department of State

"Disruption in today's business environment puts problem solving at the top of every leader's challenges. But how? This engaging book puts together a McKinsey team's scientific seven-step approach. From taking a problem apart to rearranging its pieces, to framing it so its solution can be seen, the book presents a must-read analysis for executives and social sector leaders. It excites both the reader's mind and the possibilities for project teams.
―Glenn Hubbard, Dean and Russell L. Carson Professor of Finance and Economics, Columbia Business School

7 straightforward steps to solving any problem with creativity and rigor

Complex problem solving is the core skill for twenty-first century teams. It's the only way to keep up with rapid change. Winning organizations now rely on nimble, iterative problem solving, rather than traditional planning processes. In this book you'll learn the seven-step systematic approach to creative problem solving that will work in any field or industry. It employs a highly visual, logic-tree method that can be applied to any problem, from strategic business decisions to global social challenges. Charles and Rob, with decades of experience at McKinsey & Company and other institutions, provide a toolkit with 30 detailed real-world examples, so you can see exactly how the technique works in action.

Review:

4.2 out of 5

84.62% of customers are satisfied

5.0 out of 5 stars Clear, concise, useful framework from the most wicked problems to most mundane

A. · 27 October 2020

I love the look and feel of this book.It is written with empathy for the user, despite the obvious expertise of the authors.I love their easy to follow examples like "Where should I live" and how they dissect this question into easy to follow micro steps.Great book, recommended for students, consultants and just about anyone with a big decision to make.

5.0 out of 5 stars Takes problem solving to a new level

K.C. · 13 August 2020

Takes problem solving to a new level in a step by step way. Get smarter faster.

4.0 out of 5 stars Good for business.

M. · 4 November 2019

Despite its pretensions towards being a general solution to most of life's problems, this is actually a very business-oriented book. It is a very well planned and laid out book - just the problem solving technique is carefully planned and laid out. It would be ideal for large projects with big teams working on a 'problem' - which is really project management with a different focus. And it is a very valuable skill to master as it can mean the difference between success and disaster. It is not rocket science and, for anyone with a logical mind, the process is obvious. That said, not everyone has a logical mind and, when you are working as a team, it is important that everyone is on board and understands exactly what needs to be done, by whom, and when. This is a very good process to make that happen. But when it comes to the domestic stuff, it is a little bit over the top, unless you are a hard of thinking - or hung over.

5.0 out of 5 stars Beautifully designed business book

R.B. · 22 October 2019

It's important first to note that this is a book about business problem-solving; all the examples are business-related and although you could perhaps apply the learning in the personal aspects of your life, that's not something the book will go out of its way to help you with. In all other ways, however, the book does go out of its way to help. I can't think of a business book that is as readable as this. The layout is extremely helpful, incorporating flow diagrams and sidebar content, friendly fonts and subtle shading.

5.0 out of 5 stars Putting a method to problem solving

A.K. · 30 May 2019

In most places I have worked, I have rarely seen a proper Problem solving methodology employed. It is likely that other units of the companies employed some Problem-solving Frameworks. I think it is much easier when following some kind of Framework to problem-solving. Now I often find myself and the people I work within our SME wrestling with various problems that is why I am excited to have this book. I found the examples helpful like the Pacific Salmon problem and how they fleshed out Problem Statements and seeing how it evolved.It is packed with illustrations and diagrams that really help make the points being made clearer. Interesting case studies like the one on page 208, Will my Retirement Savings last, that really got me busy trying to makee the calculations.

3.0 out of 5 stars Doesn't live up to the hype... But...

C. · 24 April 2021

I'm about half way through the book. My initial excitement has waned significantly. My interest is primarily in the techniques for problem solving. The book doesn't clearly explain how to apply the techniques yourself, instead it expects you to work that out for yourself from lots of examples. However, I did find a reference somewhere (not sure if it was in the book or the McKinsey staff paper 66) to a brilliant booked titled "The thinker's toolkit" by Morgan D Jones - one of the most amazingly useful books I've ever read. So if like me you found yourself struggling to know where to start when applying the problem solving techniques outlined in the Bulletproof book, read The Thinker's Toolkit.

2.0 out of 5 stars Too Scattered

J. · 19 May 2020

Not the best book. Surprised considering how good the reviews were, which swayed me. I can see it being of great use to reference but cover to cover, it is too scattered to fully take in.

3.0 out of 5 stars Problem solving techniques that aren't for beginners

I.R.T.I.B. · 13 October 2019

Charles Conn is a former partner of McKinsey & Company and former CEO of the Rhodes Trust. Rob McLean is Director Emeritus of McKinsey & Company and a former Dean of the Australian Graduate School of Management. This book aims to set out a 7-step programme for complex problem solving but while there’s some useful information here it presupposes a familiarity with some of the logic tree techniques, which makes it difficult to use for beginners.The book breaks down 7 basic steps to problem solving:- Define the problem- Disaggregate it- Prioritise- Workplan- Analyse- Synthesise- Communicate.Each chapter takes one of the steps and the authors then use real case studies from Conn and McLean’s careers to illustrate each one. For a number of chapters I found the case studies more useful than the explanation of the technique because Conn and McLean presuppose a familiarity with the underlying principles that I just didn’t have, which made it quite difficult for me to get into. That said, there were things that I was able to take away from this, e.g. the logic trees offer a useful way of breaking down a problem into consequences and options, which I can see myself using in my day job. I also liked the emphasis on communication of results of the problem solving exercise, including making it into a story so that people can track the process and understand the conclusions.I wasn’t wholly convinced by the authors’ claim that the techniques could be applied to complex social problems, not least because of their emphasis on being cost-efficient, which frankly isn’t the best way of dealing with problems such as HIV, while the categorisation of obesity on economic lines seemed to me to ignore a whole host of societal debating points about body image and health. The authors are also a little dismissive about experts, which I find a little daft - the idea that management consultants can solve problems using these techniques stretches credibility given they need experts to feed into their analysis. It would have also been useful had the authors given examples where their techniques didn’t work or had to be redone as new information came to light following implementation because I think the case studies give a misleading view of a one-size roll out that gives good results from the get-go.Ultimately, this is a useful text and it is worth taking a look if you’re looking at improving your problem solving skill set and I will be taking some of the steps on board for my own work, but this isn’t a great book for those new to the subject.

Not Useful for Case Interview

J.W. · 4 July 2024

The book covers a systematic approach used by McKinsey to help clients solve their problems, but it fails to deliver a more detailed week-by-week process of how consulting teams conduct a typical client engagement with only one specific problem within a 2 to 3-month time frame. However, the book gives us an overview of how McKinsey consultants work on a very high level using a 7-step framework, a much better-updated version of "The Consulting Mind" series.

Good one.

D. · 28 September 2024

yet to read fully. but from online browsing appears good.

Una llave para el laberinto

I. · 7 March 2021

No he terminado la lectura pero hasta ahora ha sido muy iluminador para la toma de decisiones diarias. Un must de la biblioteca personal.

Recomendo

A. · 23 October 2020

Se você é consultor (ou quer ser), mesmo trabalhando em uma das grandes casas, acho que esse livro é uma excelente referencia para um metodo "quase infalivel" de resolução de problemas. PEscrito de forma bastante objetiva. ara aqueles já com bastante experiencia, serve como lembrança do "back to basics", coaching de colaboradores mais juniores, etc. Além do uso como "self-education", pode ser livro texto ou complemento a treinamentos em "problem solving".

For readers who want to increase their leverage in society or consult others how to succeed...

E. · 24 April 2019

This book should be read by students who consider working in management consultancy, describing the "McKinsey approved" 7-Step process of problem solving. Additionally, it will also be useful for readers who want to make an impact on complex organisations without getting distracted or caught in reiterative, philosophical loops.To escape such loops, I personally favour the Design Thinking process, because it puts more emphasis on innovations, therefore more in line with model building in science. However, I agree with the authors about both approaches being somewhat complementary in solving difficult problems systematically, perhaps not in quantum physics...Certainly the 7-Step process is quite in sync with my personal professional experience in trading and investments, even if followed intuitively and without drawings. Was it for traders' lack of communication that computers were quicker to be accepted as replacements in this programmable profession?Top managers and politicians increase their leverage, their efficiency by communicating, by mapping their decision-making, by sketching a line of progress and also by adding sometimes less modest attributes like "bulletproof" or claims like "changes everything".This problem solving and communication skill becomes essential in large organisations when addressing various stakeholders. You need to know what people expect to hear or to see before they respect your new proposals, your key decisions. This book offers a robust problem solving process though you still want to read a book on public relations.Influencing requires linguistically simple, sometimes sign language. Thanks to this book it won't be a secret anymore how to become successful without going deeply into details and you get an idea about McKinsey. Several pages left blank, for personal exercises of course, may in fact speak volumes.

Bulletproof Problem Solving: The One Skill That Changes Everything

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