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Hospitality Management: People Skills and Manners on and off the Job

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About this item:

Hospitality Management is a career and life reference for both seasoned executives and new hires. This book positions associates to work comfortably in a global environment and to interpret the cultural expectations of their guests. The author, Lyn Pont, PhD, is a motivational public speaker and educator. She is the president and founder of Manners for Business, Inc. In Hospitality Management she discusses service, relationships, integrity, communications, personal image, creativity, the bottom line, and so much more. As a story teller, Dr. Pont weaves into the narrative valuable industry history and tales that support a culture of service and personal excellence.

Competition in the hospitality industry is nonstop, and brands are looking for associates who can handle themselves flawlessly both on and off the job. Modern hospitality professionals are correctly concerned about representing their organizations, and themselves, with polish, politeness, confidence, and authority. Hospitality Management leads the way by showcasing the soft skills that you can use to amaze your guests with your outstanding attention to customer care.

If you believe in remarkable service and have a passion for this great industry, then Hospitality Management will delight you with a treasure chest of hands-on, practical information that will assist you throughout your career.

"Pont's book is a must-read for anyone considering a career in hospitality."

-Isadore Sharp, chairman and founder, Four Seasons Hotels and Resorts

"A refreshing, thorough, and necessary read for anyone dealing with the intricacies of the industry. ... A great training tool for the hospitality industry."

-Arthur J. Torno, vice president, American Airlines, Inc.

"Leave it to business etiquette expert Dr. Lyn Pont to author the most comprehensive guide to providing your guests with the memorable hospitality experience they deserve."

-Martin Yang, master chef, author, food consultant, cooking show and travelogue host

Review:

4.0 out of 5

80.00% of customers are satisfied

5.0 out of 5 stars Wow, this book is really good!

B. · 24 February 2023

Really good book. It gives you a bit of everything but does not leave you with questions. Very well written - well described. Enjoyed it a lot and I have already used some of the things from the book.

Amazing

A.C. · 8 February 2017

I'm extremely glad I purchased this book, it is very knowledgeable and informative beyond my expectations. I will continue to use this book throughout my hospitality career. Thank you for publishing an amazing book.

A very good book on manners

C.S. · 6 September 2015

A very good book on manners. Will give you the confidence to operate in any hospitality environment. A cherished reference.

Three Stars

N. · 4 June 2018

Just ok

a bulshiet

A.C. · 4 August 2017

sin a real content

Easy reading. Very informative with great tips

L. · 17 March 2015

Easy reading. Very informative with great tips.

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Hospitality Management: People Skills and Manners on and off the Job

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BHD10609

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Product origin: United Kingdom

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