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Intelligent Kindness: Rehabilitating the Welfare State

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At a time of renewed concern about health, social care, and national unity, the authors reassert the value of the Welfare State for society as a whole, not simply for those in need. Years of relentless regulatory and structural reforms have not prevented scandals, yet have exhausted, demoralised and alienated staff. The work we ask these people to undertake is hard. It can be frightening, risky and uncertain. It requires close attention, sensitivity, skill and support. Grounded in lived experience, and perspectives drawn from many disciplines, Intelligent Kindness illuminates how to develop and sustain healthy organisational culture and effective, humane practice.

Review

The thread of intelligent kindness needs to weave through and throughout all our lives. Humans are the carers of everything, and we urgently need help. This book is it.' Phil Hammond, NHS doctor, campaigner, comedian and author of Staying Alive - How to Improve your Health and Your Healthcare

'A hopeful, enticing and thoroughly practical blue-print for a better way forward. It is essential reading for anyone who came into social care to make the world a truly better place.' Nick Andrews, Research and Practice Development Officer, Wales School for Social Care Research

'This wonderful book is an urgent plea for kindness as both the driving force and the touchstone of healthcare in the NHS … If I ruled the world, I would arrange for everyone who wields any power in the NHS to be locked in a room until they had read it. But then, of course, that is precisely the sort of dictatorial behaviour that the authors see as the antithesis of intelligent kindness, and so I am obliged to fall back on an unrestrained enthusiasm that I hope will prove infectious.' Iona Heath, Past President of the Royal College of General Practitioners

'Let us encourage our clients to build intelligent kindness systematically within organisations, communities and institutions as an effective strategy for better futures for all.' Hetty Einzig, Coaching Perspectives

'The book proposes to help healthcare professionals and educators to integrate the concept of kindness with knowledge and skills necessary to deliver high-quality care. These are worthy objectives and are met through exemplars and case studies.' Carole A. Kenner, Doody's Book Review Service

'… well written and accessible to a non-professional audience.' J. D. Moon, Choice

Book Description

A powerful examination of intelligently applied kindness in rehabilitating the welfare state, particularly health and social care.

Review:

5.0 out of 5

100.00% of customers are satisfied

5.0 out of 5 stars Highly recommend this book

k. · 10 October 2020

Great quality book, fantastic read, cannot recommend this book enough- for anyone working in the health and social services or anyone interested in it.

5.0 out of 5 stars Thought provoking

A.C. · 14 March 2021

Very well written book. Issues very similar to those in my previous employer - a multi disciplinary professional services firm, where serving multiple clients under pressure was order of the day. Kindness should be stated in every company’s strategy, but I doubt it ever is.Since retiring my eyes have been opened to a fair number of these issues in the NHS. If anything like my old employer such suggestions made for changing culture will generate success, but it’s really hard to make work.

5.0 out of 5 stars intelligent kindness as an effective strategy for better futures for all.

H.E. · 17 August 2020

Sadly, one could hardly have imagined a better time to launch the second edition of this important book. The Covid-19 pandemic has shown us vividly that we can rise to a crisis, that our courage and our desire to help outweigh our fear of others. However, the murder of George Floyd in Minneapolis and the resurgence of outrage and despair in protests in the USA, UK and Europe at persistent racism remind us also that kindness cannot be left to personal responsibility alone – it must be a societal and political policy choice also.Intelligent Kindness makes the case for the reestablishment of a thoughtful and systemic integration into our care systems of our natural instincts for kindness – as a matter of urgency. We are consistently failing to recognise, say the authors, that self-interest and the interests of others are bound together. We need therefore to deliberately cultivate our connection with others and our capacity to care, and this involves managing the emotions that arouse unkindness and even violence within us.This points to the ‘intelligent’ part of the title. We cannot take our instinct to kindness for granted – we have to work at it. The book examines its many aspects: what blocks, destroys, enables and sustains the practice of kindness in an intelligent, conscious, consistent and systemic way, and we are reminded of its critical role in healing and social cohesion. The book is the fruit of the authors’ many decades of experience as practitioners in the British National Health Service and social care services, as well as a wide range of teaching and consulting expertise – not to mention their long and deep personal reflection. It is informative and lucid, with short chapters on the politics of kindness, the emotional life of teams, the edges of kinship and the case for kindness, among others. The authors look at blame, hate and our unsettling times, including a study of the period when the UK government deliberately created a ‘hostile environment’ as a particularly nasty way to deal with immigration.Kindness suffers from being seen as a nice-to-have attribute rather than a defining one, not just in healthcare but also in societies. The authors cite the seminal work of Robert Putnam and of Kate Pickett and Richard Wilkinson on the building of social capital. In societies where the gap between income levels is smaller, trust is higher: people are more involved in their community and civic engagement, and they have more social ties. All this correlates startlingly accurately with levels of health, educational achievement, juvenile crime and even mortality rates. They cite social network theory, which shows that the impact of our network remains strong to three degrees: you are more likely to be happy if your friend’s friends’ friends are happy.Why does this matter to all who work with people? Because here is the evidence – if we needed any – that above all else our project is to help our clients access, develop and express their ‘better selves’, which involves our capacity to care and enabling others to grow. High performance should not be measured solely by targets or profits, but by the creation of environments where all can flourish – and this is work done together not alone.It is a shame it has taken a global crisis to reinforce this message, and a collective shame that our care and social systems are so often riven with unkindness, anxieties and meanness bred by the pressure of targets, shrinking budgets and our unconscious biases.We need to stop buying into the narrative of individual heroism: to rely on the courage of individuals to inspire us will not necessarily change the deeper structures and frameworks of our societies. Let us encourage our clients to build intelligent kindness systemically within organisations, communities and institutions as an effective strategy for better futures for all.

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Intelligent Kindness: Rehabilitating the Welfare State

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Product origin: United Kingdom

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