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Description:
About this item:
The ARRIS SURFboard SB6190 is a DOCSIS 3.0 cable modem with 32 downstream x 8 upstream bonded channels, making it a perfect addition to your home network. The SB6190 is best for cable internet speed plans up to 800 Mbps.
Review:
4.8 out of 5
95.00% of customers are satisfied
5.0 out of 5 stars 15 MONTH UPDATE 12/23/17: Its like using Afrin nose spary for a clogged nose :) with out the crash after 24 hrs.
Easy to set up. had to call comcast to manually activate the device and after 30 minutes my internet was up and running. replaced my working SB6121 (4 channels) to this baby. Basically our speeds are the same. But now our bottle neck is not the modem, its our very old linksys router. So now my wife can stream to her phone and her computer and allow us boys to play PS4 and steam down stairs with no issues.Update: Added new router (Netgear AC5300 Nighthawk X8 Tri-Band WiFi Router (R8500-100NAS)). Now my speeds are pushing 100Mb. But these speeds are dependent on your internet service. But since the upgrades my frustration is not our set up but Comcast lake of care for customers.15 MONTH UPDATE 12/23/17: Ok i am updateing this guy.. at the time i bought this it was expensive 130.00 now its 97. up untime a few days ago i was always locking around 28 channels and now im at 32 channels due to comcast increasing my bandwith from 70mbps to 100mbps. but actually my real downloads have decreased from high 80s to mid 70s.So thats a provider issue not my issues. WHat i like about this guy .. it has helped me trouble shoot my local connection.. in the staus tab you can see you power and signal numbers. at install my upload power numbers were in the low 50s.. and lots of errors.. then a few months in i notced my cable line on the pole was moved to a different branch and my powers were spiking in the 57 which droped my uploads.. which with no upload you basicly have no internet,. its like you can recieve a call but cant talk and you cant call out. ok so i called comcast they came out and yes confirmed i had TONS of noise on my line.. so much so that the MAINTENCE crew moved me to a different line so i wouldnt jam the entire branch. so we put a ne cable from the pole to the cable modem and POW now 40 power and stable.. it turned out that i have 2 smart metters right next ro the cable into the house.. the EMF which i now own a emf meter was UNGODLY. and leaking into the connection at the exter wall. since fixed no issues from my home to the pole. SO i like owning my own modem for this one aspect. I proved to comcast many times its not me its them. and it proved once it was me and not them. Since that fix i have little to no errors in error log and i can monitor noise and trouble shoot issues. IS it worth the price now.. YES and i might buy a second one as back up. Now that comcast is locking at 32 channels i might even expand to next up. but not yet. SO this is a GOOD buy . specially if you can trouble shoot your connection your self. It has helped with my connection and I am hoping i will not have to update for a few years. i did see this at costco for like 80.00 just last week but it was on sale.
5.0 out of 5 stars Good Unit
Had trouble getting the unit--first unit I ordered did not come (I was notified that it was 'out-of-stock' after waiting a couple of weeks). The second unit I ordered took several weeks to get to me. The unit came in a plain package (advertised as new) without any documentation. I connected the unit to my Xfinity internet using the instructions provided by Xfinity for installing a new modem (very cumbersome procedure required my them). Got full bandwidth without any problems. Unit is working very well.
4.0 out of 5 stars Get the most out of your service (regardless of speed tier) and a lot of future proofing for about a buck extra a month
Edit: I've gotten some performance numbers and some consistency testing done. My service is 75 down and 5 up. I get 91 down and 6 up with this modem. I've also performed extensive testing and have gotten the same results +/- a few percentage points even at peak usage times. In practical use I'd occasionally get delays/echo in voip calls and streaming video would occasionally lose quality for a few seconds to a minute, especially between 7 and 9 in the evening. No longer a problem.-----------------------------------Original review:This cable modem offers 32 downstream 'channels' and 8 upstream channels. Your download info gets spread over 32 'lanes' and your upload data gets spread over 8. Like lanes in a road, not enough of them coupled with heavy traffic can result in erratic performance and loss of quality of service.You share your local loop / node with other people in your neighborhood, and perhaps other neighborhoods if you live in a rural area. What this means is that your data and everyone else's is on a single shared medium, split up into these 'channels'. Your cable company will 'provision' or tell your modem which ones to use. 32 is realistically as high as they're going to go with this technology. Many areas already support 16 or 32. All will go to 32 before too much longer.Most customer owned/retail modems support 4x4 or at best 8x4. That means that you're cut out of using 28 or 24 download 'lanes' and up to 4 upload lanes. The modem doesn't jump around if your lane gets clogged up, you're stuck with the ones originally provisioned to the modem when it boots.The technology used has an acronym called "docsis" which handles modem/network management, encoding of your data, and channel handling among other things. Docsis 2.0 is an old end-of-life technology that has minimal management ability, cant use lots of channels and it takes separate resources for the cable company to provide you service, which makes their costs higher, which makes your costs higher. Docsis 3.0 is the current tech and what this modem supports. It allows the cable company to remotely identify problems with your equipment and correct it, and allows them to look at whats happening when you call them. It supports bazoodles of channels and offers excellent speeds and smooth quality of service.Modems are rated for total speed which is based on channels, however this 'ideal performance' figure is rarely ever seen even in standard lab conditions, let alone on the 25 year old cable in your house and to the connection at the street. These speeds also presume a completely uncongested network with nobody else using it and the full complement of channels the modem supports. You won't be getting any of that.Will this make your 50Mb/s connection go faster? I wouldn't count on it but many people report getting higher than their paid-for rate with a higher channel modem when their area is provisioned for high channel counts. What it'll do is give you a better shot at always having 50Mb/s and keeping your 'ping' times, gaming response times and netflix video quality consistent.The Arris modem is also the stock rental modem most ISP's use, so they're familiar with it. You can save a few bucks with different brands, but be prepared for more problems on activation and during problem situations.Many ISP's have "end of life"d modems with docsis 2.0 and 4/8 download channel modems although they're allowing retail/owned modems to continue being used, even though it creates problems for them and those customers aren't getting always getting the most out of their service.Docsis 3.1 will eventually show up next year and offer even better speeds, performance and manageability but these high tier docsis 3.0 modems will continue to remain in service for quite some time, perhaps 4 or even 5 years. When you're looking at renting a modem for $70-100+ a year, its a no-brainer to buy one. Unless you're subscribing to extremely high bandwidth services (400+Mb/s) you can get away with an SB6183 for a little less but I'm not sure that's a favorable economy since you'll be saving less than a buck a month over the life of the modem.I looked hard at the Netgear CM600 and the SB6183 and decided to go with the 6190. I bought an SB6141 a little over 3 years ago and its still offering me fine service. However my area (which is a little rural on the edge of the suburbs) has been set up for 32/8 channel support and I'm seeing my speeds and quality getting a bit rough especially in the evenings. One of my friends just upped their service to a high tier and got an SB6190, so now I have modem envy.I'm looking forward to the same experience as when I went from a 6121 (4x4) to the 6141 (8x4), which was an immediately measurable and noticeable improvement in consistency and quality of service.This modem, like many others, was a little mature upon its initial release late last year and it takes ISP's a while to process firmware updates and make them available. So while earlier reviews have had some legitimate complaints, the modem is now pretty solid on Comcast and most other providers.I'll update the review with some numbers once I have it installed. I thought I'd give the benefit of my research on this to save others time. Frequently modem choices get limited to "but what I have now works" (similar argument made for horses when cars came out) or "but I only have 75Mb/s service and my 5 year old modem will do 120 under ideal conditions" (my steam engine will get my car to 70MPH eventually"). Its a little more involved than that.
good product
nice product work with my provider
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ARRIS® Surfboard® SB6190 Cable Modem, White
BHD40948
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Product origin: United States
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