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Description:
About this item:
Compact Wi-Fi smart plug. Switches are a thing of the past.
Review:
4.9 out of 5
98.18% of customers are satisfied
5.0 out of 5 stars Great product
This is a GREAT product. Just buy it. FIVE STARS!A great compliment to home security. Can make you look like your home when you’re not through automated “vacation mode” light controls. And much more.Originally I gave it a one star review bc the plug kept dropping off wifi connection. Basically making the plug not an ideal choice for home security.However, there was an OTA firmware update two weeks ago. Since then, none of my plugs have dropped off wifi. Very stable now.Plugs work great now. AMAZING product.Thanks Wyze!p.s. below was my original one star review for context********I am a loyal Wyze customer. I have many of their products in my house from cameras, outdoor floodlights, plugs, etc. In total, about 17 wyze products in my home. Many of my Wyze products are GREAT.So it pains me to have to write a negative review on their smart plug.These smart plugs have a huge flaw - they randomly disconnect from their wifi connection. And their is no way to reestablish the wifi connection unless you are physically next to the plug and have to do a hard physical restart. The plug is incapable of reestablishing wifi connection automatically. And you can not prompt it to do so remotely via the app on your smartphone.Since most people will use this plug to control lights when they are away for security reasons (vacation, coming home late from work, etc), this random wifi drop problem makes it a terrible choice as part of a home security setup.Went on two vacations recently. Both over a week long. A few days into each vacation, my app started showing a few of my plugs as “off line”. Basically you can’t control them remotely and they are no long working. Basically your home security with lights going on and off at night is gone.I’ve spoke to customer service many times on this issue. I’ve done it all - hard resents, turning off 5ghz on router so plug can connect to 2.4ghz, erase/reinstall app, etc. Nothing works.When you google this issue, there’s a lot of people out there experiencing the same thing with this plug.Wyze has openly stated they are aware of the issue and have sent firmware updates to fix it. Firmware update have been sent, but the issue is not fixed.This is the first negative Bolo review I have ever written. I hope Wyze reads this and understands that loyal customers of Wyze are super frustrated over this issue.PLEASE FIX THIS.It’s my hope that you can fix this asap. And then I can turn this one star review into a five star!Thank you
5.0 out of 5 stars I’ll buy more
Typical in setup and ease of use with the app. Works just fine with my iPhone. More economical than some other brands, I will buy these again when I have the need for smart plugs.
5.0 out of 5 stars Nice plugs.
These plugs are very useful and work well for what we needed. We have alot of Wyzes products and they are always high quaility and built to last. Very simple to set up with the app and very easy to use.
4.0 out of 5 stars Good-Not Great
I bought some Leviton smart outlet plugs and bought these as well. I used these during the Christmas season. Wreathes, Trees, Christmas Villages, Garland, etc. Integrate well with Alexa. "Alexa: Turn on Christmas lights." The Wyze app works well to turn them all on/off at once or individually (by name.) Of course Alexa will do that too. But-what I noticed was a wifi reliability issue. One or more plug would drop or lose wifi connectivity. What a pain. Lights would stay on when they were scheduled to turn off. Or they wouldn't turn on. I would have to reprogram them. Just a headache. Not sure if there will be a firmware update to address these issues. That would be great. As far as recommending these plugs - I'll say this, don't expect a perfect, trouble-free relationship. Just know that going in.
5.0 out of 5 stars Firmware (v1.2.0.179) Has Major Connectivity Bug (Updated...)
UPDATE: Completely fixed!UPDATED 04/28/2022: Updating my review to four stars. I've been posting on the Wyze forum, along with others, that the plug has an issue. Their team finally acknowledged the issue and updated the firmware change log to indicate the firmware was being fixed. Wyze employees reached out to people on the forum about a beta release that should fix v1.2.0.179 firmware, specifically the connectivity issue. Was able to sign up for beta testing through the app and installed the beta release. Their team also briefly described the issue in their firmware, which makes sense. When these plugs work, they are great. I'm also impressed with the Wyze support forum and team. Therefore, I'm giving this plug four stars.ORIGINAL REVIEW:I had high hopes for these plugs, especially because the price point is lower than similar WiFi enabled plugs. I have purchased four of these over the past year and have become very frustrated with the devices over the past few months. Specifically, the plugs randomly lose their connection and enter pairing mode. I'll often find the light on the front of the device blinking and the ON/OFF icon in the app replaced with a crossed out cloud icon, indicating the device is offline. The only way to fix the issue is to re-pair the devices back to my Wyze App/account. This defeats the purpose of having the plugs; when I'm away from home I cannot fix them. Ultimately, these plugs (probably their firmware) are not meeting my "reliability" and "availability" expectations.Currently using firmware version 1.2.0.179, which the change notes say fixes a major connectivity bug in v 1.2.0.176. I have been in contact with Wyze support over the last few months (while using the 176 firmware) and have submitted logs for their tech support and engineers to review. I was really excited last week when I saw that they released 179. Unfortunately, it's made the issue worse.I have a fairly expensive Netgear router and I know how to configure it. I've tried allowing the devices to obtain an IP address dynamically, and I have also tried allocating static IP addresses. I've also tried different 2.4Ghz channels to make sure there was no conflict with nearby signals. Also confirmed that the 2.4Gz channel is at 100% power. All four of my devices are within 20 feet of the router. In the end, all four devices will randomly go offline one-by-one and require me to re-pair them to the account. All my other IoT devices on the 2.4GHz channel seem to remain online (or more likely, have firmware that is robust to connectivity issues).I appreciate that Wyze provides a tech support phone number; I have used it multiple times over the months to try and resolve this issue. I've spoken with a supervisor on the tech support team, but they too are not understanding the issue. They have suggested multiple times to submit support logs through the Wyze app when a problem occurs. There are a few issues with this suggestion:1) I'm assuming the device event logs are retained on the plug itself. If this is the case, the only way to submit those logs is to go into the Wyze app, connect to your Wyze plug device, and submit the log. But this is a Catch 22 kind of problem! If the plug goes offline, I cannot connect to the device in the app to tell it to submit the logs to Wyze's support team. The tech support supervisor claimed the logs are stored on your phone, which I think is very incorrect. My Wyze app is closed on my phone so I don't think it's downloading logs all the time. Also, if the device goes offline, it cannot communicate any additional event logs to my phone! So even if this were true, my phone would only have logs entries showing normal operation. The supervisor said that the logs on the device are cleared when it's re-paired (reconnected) to the Wyze App/server. This means that the device does not have any log permanence. Bottom line, there doesn't seem to be a way to get the log entries from after the lost connection, so I question whether the logs are even useful!2) The supervisor recommended I write up as much information in the "submit log" request on the Wyze app. This is also frustrating because there is a very small character count allowed in that field of the app; it's impossible to document enough information to be useful!Wyze needs to address the following:1) Most importantly, the Wype plug firmware needs to be fixed to be more robust to lost connections. This should be a very simple thing! If the device loses its connection, it should NEVER enter pairing mode (slow blinking blue light?). Instead, it should be storing the WiFi credentials (and any other necessary credentials to make it accessible by the user) in EEPROM. When a connection is lost, it should indefinitely try to reconnect to the servers. Based on the symptoms in version 1.20.0.176 and 1.20.0.179, there's some timeout that causes the device to give up; this is a poor design!2) Make sure that the devices retain their logs in memory. Recommend a log rotation system that keeps logs for X days. Ensure that if the device loses connectivity (as described above), the device can be re-paired/reconnected to the app and server WITHOUT clearing the logs. This ensures that the user can reconnect to the device and submit the logs to the support team/engineers. These logs would clearly show what was happening the moment after the connection is lost.3) The Wyze app needs to be improved so that the user can enter a sufficient amount of information into the Submit Logs description field. Recommend increasing the word count a lot.4) The Wyze support system needs to have better feedback. When I submit a log, I'm told it gets to the engineers. But I'm also informed that I will never hear back from them. At some point, the engineers should be able to get on a call with willing customers to gather more information.Despite all this, I really like Wyze devices and want to help Wyze solve their issues. Unfortunately, I cannot recommend these devices to anyone until the issue is fixed. Therefore, I'm giving 1 star. Once the issue is fixed, I'm happy to update my review
5.0 out of 5 stars Exceptional quality Wyze plugs!
Control capabilities and variety of uses make this stellar quality of a smart plugs rank above the rest. Super easy to set up via the app and being able to control remotely makes it that much more awesome! Love Wyze!
Works great and easy to control from a mobile apt.
It is easy to set a time schedule or use the timer to turn the switch on or off or you can override the setting and turn on or off. You can pair up more and put them in a group to monitor. Love Wyze products, good value and dependable products for a decent price.
Update
Ya pude conectarlo con Alexa! Cuando Alexa te mande a la app de Wyze no trates se conectarte con Google o Apple. Debes de ingresar con el correo y la contraseña, si no la recuerdas restablécela y entra d esa manera. Así no te marcará error y podrás conectarte
Great product
It’s a great timer to have especially when your away. Turn lights etc. on and off from your smart phone.
Funcionan perfecto, versión 2021, fácil de configurar.
El modelo que recibí es la versión 2021. Comparado con la versión antigua estos se programan desde la aplicación de Wyze a través de Bluetooth, por lo que es necesario tener en el celular el Bluetooth activo y darle permiso a la aplicación de ubicación mientras se usa para que la programación fluya sin problema. Mientras se programa solo se introduce la red y clave de wifi y funcionan perfecto.
Smarthome plug and play
Si te gusta el concepto de smart home, estos son geniales, actualmente lo compre antes de navidad para poder controlar las luces navideñas y no tener que estar apagando y encendiendo manualmente, te ayuda a ahorrar luz, hoy en día la utilizo en la cocina con un sistema de cocción lento y en la sala con el centro de entretenimiento, Lo mejor de todo es su facilidad de utilizar con su aplicación wyze app, se puede poner que se apague en un determinado tiempo o generar horarios del mismo, actualmente también utilizo cámaras de esta marca ya que son económicas y muy buenas. Recomendados para uso con alexa con cuenta americana o google home mexico.
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Wyze Plug, 2.4GHz WiFi Smart Plug, Works with Alexa, Google Assistant, IFTTT, No Hub Required, Two-Pack, White
BHD12427
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Product origin: United States
Electrical items shipped from the US are by default considered to be 120v, unless stated otherwise in the product description. Contact Bolo support for voltage information of specific products. A step-up transformer is required to convert from 120v to 240v. All heating electrical items of 120v will be automatically cancelled.
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