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5.0 out of 5
100.00% of customers are satisfied
5.0 out of 5 stars Great video Door Bell Supports 5GHZ Wifi
I have 2 Ring doorbells, a Doorbell 3 and a Pro 2. The version 3 was installed four years ago in Florida. After the first year, all of a sudden Doorbell 3 stopped working in the middle of summer - we were up north. I checked the device health and the battery had discharged to less than 5%. It did not work until the fall when we went back to Florida.I have an electrical engineering degree - so I know a little about electricity. The doorbell had been connected to the previous mechanical bell transformer which was 20 years old. So, I called Ring and fortunately they send me a replacement because the device was still under warranty. So, I replaced the old one with the new one. During the following summer months, same story - the battery discharged and never charged back.When we went back to Florida, I decided the replace the 20 year old transformer. Home Depot sells them for $20 bucks and they are Ring certified. It has been 2 years since and I have not had any issue with the battery discharging. However, the battery is now 4 years old and I will probably replace it - it costs $32.For the new Pro2 which I just installed in our house up-north, I actually ordered a new Ring transformer for $23 since the existing one is 30 years old. I installed the new transformer and the power-pack. We have a mechanical doorbell. I have not had any issues with the doorbell and everything works just fine. I like the Pro 2 much better than the 3 because it does not have any batteries. The Pro2 version has many nice features including a birds-eye view which shows the front door landing space in case someone drops a package. It also has a separate "package alert" which detects someone delivering a package from 30 feet away. Yesterday, I had a package delivery and sure thing, it sent me a text alert when the guy was 20 feet away.The installation and setup was easy and Pro 2 offers the usual features of a Version 3 and more. An important feature is that it supports 5GHZ wifi channel which obviously is a lot faster than 2.4GHZ for streaming videos. It also comes with Welcome message feature which warns people that they are being recorded when they approach the door and trigger motion detection. You can turn it on or off. During the setup, it asks if you want the Birds-Eye view feature and then shows an aerial Google map of your house and asks that you pin-point the exact location where the doorbell is installed. This is a great feature since it allows you to edit the motion detection zone aerially and have a very focused zone which does not necessarily have to be square.The one negative thing about Ring company is that they force you to purchase a separate "Basic Protection" plan at a cost ~ $45 a year for each camera if they are not installed in the same location. This is really bad business practice and Bolo/Ring should reconsider it. Lastly, I have had three encounters over the years with the Ring tech support and they have been excellent.
5.0 out of 5 stars Nice Design, Mounting Options (Get Creative)
Overall, the Ring Doorbell 2 Pro works very well and was a worthy upgrade for my existing Ring Doorbell 2.The image when zooming in on far away things will only be as detailed as any reasonable person would expect when zooming into any other image. Downloading the video might be advisable for catching details at the beginning of the videos. The beginning of a motion alert video can be glitchy while the stream starts. I presume this isn't a limitation of the device, as much as it is the video buffering and streaming in the app. This isn't specific to this model either.Mounting Rant:The mounting can be easy and the instructions are clear for standard mounting configurations, but this wasn't the case for me. I moved recently and the mounting configuration I had used before wasn't going to work anymore. This was new territory for me (and for Ring). I concede now that this isn't the product's fault, because Ring does offer mounting options for most configurations, but none immediately worked for my unique need.The Bolo Ring Security Team Advocate jumped on the opportunity to find a solution. Although it successfully addressed my needs. We were trying to solve for something different than a mounting solution usually calls for.You see the Ring Doorbell 2 Pro corner and wedge mounting kits work well together, but double stacking wedges gets tricky because of missing recess spaces for the screws. I had to get creative, but not for a lack of the mounting versatility or Bolo Ring Security Team Advocate's willingness to make it right. Thank you Ring.Experience:On 4/3/2021, I just received it a day or so after it was released. I wanted to upload some photos for others. It was delivered in a small box and it was very light. At first, I was very skeptical about the size of the package. I'll update my review after I use it for a while.I usually don't make assumptions, but it is pretty clear already I'm going to have a mounting issue. It came with a single corner mount kit, but no other wedge or flat mounting bracket like my older Ring Doorbell. I don't want the camera pointing at an angle and without any other mounting option, this is going to be tricky.I have a long-time gripe that Bolo Ring for not having a tall standoff mounting kit that is taller to allow the camera's view to get up and over a thick facade, such as molding or brick just right outside the door molding at the existing doorbell wiring.The new Ring Doorbell Pro 2 has a curved back that may make it easier to pull off a home without a proper mounting kit that allows for the device to sit recessed in.Ordering a flat mounting kit will need to be my next contemplation. That or wait for the community to 3D design a feasible taller standoff. Bolo needs to sell taller mounts and includes a flat-mount plate.On 4/4/2021, an Bolo Ring Security Team Advocate contacted me to help resolve my concerns.On 4/5/2021, with Ring's assistance, I will be alternating reverse stacking two wedge mounting brackets. The hope is to get some height on the Ring doorbell. Picture to soon follow.Side Note: I learned that (1) backing plate isn't required and the device is designed to be mounted with or without the included wedge mounting bracket. (2) the curved back design is to aid with cooling. Presumably because of the extra compact design. (3) I appreciate and learn the battery kit (included with my model) is installed in line with the indoor doorbell transformer and chime. Saving space and spreading out the components that may dissipate heat.On 4/15/2021, the Bolo Ring Security Team Advocate reshipped the delayed two-wedge kit. I also ended up receiving the first that same day and receiving the second the following day. Very proactive resolution.On 4/17/2021, I reread the new wedge mount and Ring Doorbell 2 Pro instructions, then began to install the alternating reverse stacking two wedge mounting brackets.The instructions anticipated only stacking wedge and corner kits. The wedge would typically be stacked first and the corner would be second. Because of this, there is a recessed hole on the top and bottom for the head of the second screw in the corner kit to make room for the device to be then placed in the larger recess space without the screws being in the way. This is not on the wedge. I had to double-tap through the main mounting hole to stack. This isn't usually advisable, because there wouldn't be room to place screw anchors or risk splitting a wood frame. This worked out in a way for me, because I have an aluminum frame around my door, so I didn't use the screw anchors.Before realizing this, I spent a great deal of time trying to figure out what screws would work better for my mount configuration because I didn't know none of the diagrams would work for not having a hole with a recessed space for the screw head.
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Product origin: United States
Electrical items shipped from the US are by default considered to be 120v, unless stated otherwise in the product description. Contact Bolo support for voltage information of specific products. A step-up transformer is required to convert from 120v to 240v. All heating electrical items of 120v will be automatically cancelled.
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