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Review:
4.2 out of 5
83.33% of customers are satisfied
5.0 out of 5 stars Prefect for families
As parent of a 10 and 12 year old I absolutely love this router. They have put a lot of thought and time into developing the app, which is VERY user friendly. I can easily control my kids devices and screen time. I can set daily limits and then easily add bonus time if needed. The router is also extremely fast, has great coverage throughout our large home. We have 5 people with a TON of devices and smart home gadgets and it works great, and has never needed to be reset. Can't recommend it enough.
5.0 out of 5 stars Great router
The Gryphon was very easy to set up. I had an issue on my end and the chat feature helped me right away. I have peace of mind knowing I have improved my kids safety online. The app is very easy to use and so far I am thrilled with this router!
4.0 out of 5 stars Gryphon
The Gryphon router offers excellent parental controls and security, with easy setup and strong performance. However, some features require a subscription, and adding mesh units can be pricey. Still, it’s a great choice for families prioritizing safety.
1.0 out of 5 stars Awful customer support!! They do not have live customer support.
UPDATE September 2024- originally had this as 3star but moved to 1. The Technical Support is truly AWFUL!!!. I, once again, have been trying for weeks to get an actual person on the phone. Zero response to multiple emails sent to customer service as well as multiple submissions to customer support on the control app. If I had the energy to go through the brain damage of starting from scratch with a different network system I would, but it is just too much effort with 5 people in the family and dozens of devices already mapped. DO NOT buy if you ever rely on technical support!!!!The customer support claims they make are total BS. If you have an issue, good luck contacting them. The product is decent. Each claimed to cover 3000sqft, but i needed to get three to cover my entire house including the basement. I definitely do not have a 9k sqft house. I switched from Eero for the additional parental controls as I have three kids. The app is ok once you get used to it. Not nearly as intuitive or well designed as Eero. You can manage every device you connect though. My biggest knock is Customer Support. They claim to have live support 7 days a week, however when you call support it immediately goes to voicemail. You generally get a call or email back the next day. It is IMPOSSIBLE to get a technician on the phone at your convenience. Extremely frustrating to pay up for the router and pay for the premium subscription service, yet not be able to speak with someone.
5.0 out of 5 stars Better Network Performance with loaded features for families
I recently upgraded my router from Gryphon first-gen router to their AX router and am happy with network coverage and performance across the entire house [ ~2000 sqft ]. It also provides network coverage to security cameras outside of my home on all sides, which was a pain before. After taking advantage of all the features from the router, I would like to emphasize three significant attributes.Basics: I bought the router and was able to get it in less than a week, thanks to Bolo and Gryphon. Thanks to the Gryphon team's new application, the installation was a straightforward process, which provided intuitive features such as speed tests, parental controls, and security scans. I wish to have more features to minimize the transition between screens for adding devices to a personal profile, but this is just a wishlist, and I have raised it with the Gryphon team.review: 5/5Network Performance: My wife and I are busy attending zoom and hangout sessions with colleagues in our home, and the kids are busy attending classes from home. I don't recall any instance where I had to restart my router or complaints from my kid or wife mentioning wifi not working. I even tested speed tests from various corners of my home and attached screenshots from web page-based and mobile applications. In most scenarios, I received downlink speeds of about 375 - 500mbps across the house using my iPhone, but with closed doors and running a test from the farthest corner of my house, I received about 40mbps though my experience didn't affect.review: 4.5/5Parental and Security: With young kids at home, this has been a concern all the time, but with filters and security port scan features from Gryphon, it was effortless and seamless. I cannot reveal the brand name, but one of the security cameras I had had open ports showing its vulnerability, and my router was able to point out [ Sharing the screenshot ]. Also, malware detection has pointed out the websites and devices showcasing these websites [ attached screenshot of malware information ]. I recommend anyone to use this router for the sake of family safety.review: 5/5
3.0 out of 5 stars Love the parental controls, but it's SO slow!
I am wondering if there is something wrong with my Gryphon router. It is PAINFULLY slow! I LOVE the parental controls built in... the filtering... the ease of pausing the internet when my kids don't do their chores. I bought a different one that I THOUGHT would be easy to pause/start... but when I did that, I had to re-enter everything when I restarted the internet... so I truly love the pause feature they have. BUT, that router was a million times faster than this one. I run a couple of home businesses and I'm a teacher. I LIVE on my computer. I have my two computers and my phone "prioritized" and no filtering restrictions and I still can't get to ½ the pages I try to get to without timing out. It's super slow for everyone, but I'm just pointing out that it's even slow on mine - being prioritized.Any advise would be appreciated. I spend a ton of money per month for fast internet because I'm a nerd, and I need it for all of my jobs... but you'd think I was on dial up with this router.I sent this email to customer support with no response. Hopefully they read their reviews because I CANNOT recommend a product that slows my internet down to basically dial-up speed!
5.0 out of 5 stars Excellent for families
My husband and I love the Gryphon. We are able to control each of our kids’ internet access, set age appropriate material for them, and monitor websites they go to. Oh! And you can set usage restrictions too. We’re able to do this from our own phones thru the app and is so easy.Definitely worth every penny!
Decent mesh router with easy setup with phone app to manage user profiles
The router has an easy setup with good tech support. The profile setup for children were easy to setup bedtimes, content restrictions, and maximum daily screen times. I did have to use their tech support a couple times to sort out odd quirks I had with the Android app and screen time scheduling. We are currently working with their support to sort out a recent firmware update which maybe causing reduced performance. Not definitive as this could also be my Internet provider too.
Simple interface makes management a breeze
One of the challenges with parental controls is getting something that os easy to manage. Gryphons interface handles this very well. It seems to get the perfect balance between flexibility and ease of management.I was a little hesitant with only being able to select from a few scheduling options but the way it is implemented is extremely intuitive and is well beyond my expectations.I would highly recommend this router for anyone looking for something that focuses on parental controls.
Updated Review....
Review Update: Shortly after my initial review a representative of Gryphon reached out to me and setup a phone call to discuss the issues I experienced. Not once during this call, nor subsequent calls, did they even hint at changing my review - which I was expecting them to do. Because they didn't push a review update, I took my time re-reviewing the product and here is my update.The unit I received did not want to register with my account, I couldn't explain why however the team at Gryphon manually added the device to my account and it started working correctly shortly after (it did take them some time to figure it out).Once working, I will admit their software is quite enjoyable. I am using it as a secondary network and adding devices now and then to test it's functionality and comparisons between networks. As far as features vs other routers is concerned, this one is definitely more robust for safety and security. You don't need to understand much about networking, yet you can still keep your family safer. With the built in school level configuration for kids, takes the guess work out of what you need to block for their age ranges. The malware detection, I tested by going to some shady sites and confirmed it does work - and it works fast! User profiles are easy to configure, adding devices specifically to each profile allows you to not worry about who's doing what. The app notifications when someone wants on the network is a great feature that I haven't seen in many other products.The speed difference is actually noticeable in some situations where large amounts of loadings are happening on a page or service. Doing a speed test between other networks, with comparable ratings, shows it to be roughly the same speed (slightly higher but negligible). The signal strength is strong though, strong enough to get service several houses down the street when outside.Currently the only issue I have is that from time to time it seems to drop packets, or lose connectivity - I can't confirm if it's 100% the device or the external provider. I'm leaning towards the device, but I cannot confirm.I was really hoping to give this a deep, in-depth review. Unfortunately, a couple months of trying - I could not get this device to work. While it's a great concept, even a good looking product with big promises - there was no delivery. There is no way to connect to the device and trouble shoot or configure it. The mobile app is the only means of setup - unfortunately once it throws an error there is no way to get useful support, no explanation for why it won't work, no faq and no troubleshooting steps. Simply, it won't work.Could this be due to my network setup? Sure.. however, connecting it directly to my router, bypassing everything else in the network - it still doesn't function.Hopefully they learn from all of the reviews on here and introduce a web based configuration tool so that we can connect from a desktop and figure out what's wrong/setup the device.
Excellent parental controls
Great product. Has a lot of flexibility in changing settings and the parental controls work well.
Multiple copies needed to use mesh network features
The device is very nice looking, and fits into home decor much nicer than most traditionally looking routers. We were able to get everything setup to start using the router easily by following the prompts in the app. The wi-fi speed was good, but I don't have any device that uses v6 so I couldn't test the full power of it.This was our first venture into setting up a mesh network at our home. Unfortunately, we were unaware that you needed multiple copies of this one device in order to setup the mesh network. It will not connect and extend to your existing wi-fi network, it is a replacement. So if you are looking to use the mesh network feature, do not buy the single package as it is useless on its own. At a $300 price point for each device, there are lower cost alternatives for setting up a mesh network.The basic setup was easy enough. However you cannot configure the device through a web browser like every other router I've ever had. You must install their app on your phone, and grant it all the permissions to be able to access the router administrator features (such as site/data monitoring of devices). For privacy reasons I am very selective on what apps I grant access to my phone, and was disappointed that I was forced to use their app when a simple browser based UI has been standard in the industry for decades.As noted by other reviewers, the app on Android was a little buggy in the few features I tested. Within the first 30min of setting up the system, it showed a total data usage of 30+ GB, however the only device that was ever connected only showed using < 250 MB of data.
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Gryphon AX – Ultra-Fast Mesh WiFi 6 Parental Control Router – Advanced Content Filters and Next-Gen Firewall - 4.3 Gbps Across 3,000 sq. ft. per Router for Multi-Device Households
BHD242319
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Product origin: United States
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