About this item:
3.7 out of 5
73.85% of customers are satisfied
5.0 out of 5 stars Solid Customer Support
Our office bought this time clock a couple months ago and recently started having problems where the attendance tab would only load some of the time and eventually stopped working altogether so we couldn't add punch times or edit them either. I called customer support today and immediately got connected with Alex. He was very patient and knowledgeable and walked me through step by step to disconnect and reconnect the device. It ended up being that there were extra spaces between first and last names of employees and it was causing the errors. It's working normally now, huge relief!
1.0 out of 5 stars Unreliable
Doesn’t always recognize finger prints, so we changed to facial recognition. Same problem. Also connection failures requiring rebooting. The lack of reliability has wasted more time and money than the cost of the unit. Would return but my window passed recently. Should have sent it back right away but I hoped to work out the bugs. Useless!
5.0 out of 5 stars NG Teco
This product is easy to use, it will help me save time by keeping up with employee time, but more than that the customer care that I received from Markus was outstanding. No long hold times, and he was extremely helpful and knowledgeable.I would highly recommend this timeclock.
5.0 out of 5 stars support staff and customer service
This product is a little difficult to use....everything has to be set up on the time clock itself...but let me tell you....THE CUSTOMER SERVICE SUPPORT HAS BEEN AWESOME!!! I have called a few times in the last couple of days with a few issues.....not big....but the support and the patience of the staff is GREAT!!! they have stayed on the line with me until i figured out the problem and how correct it!Thanks Guys!
2.0 out of 5 stars IT'S NOT POSSIBLE TO GET DATA REMOTELY!
Buyer beware! The marketing is slightly misleading because it can easily be assumed that since it connects to wifi that you would be able to access the information remotely. You cannot! There is literally no purpose of connecting it to wifi other than to use the app. The problem is that you cannot log into the app on your phone if you are not either next to the device or using the same wifi. In other words that app is useless if you're not standing next to the device.
1.0 out of 5 stars Not the best time tracking for business
Great figures. I regret purchasing this. It has many down falls. It Does Not Allow Admin to- Add Vacation/Sick Days- Add Holiday- Edited duplicate entries
4.0 out of 5 stars System is great but need a friendly setup-user
Michael Vinod was great with the customer service setup device and was a great help explaining how to onboard employees and set up ADM users
5.0 out of 5 stars Great support!
Had to call NGTECO when an employee left and Michael helped me set up and get the reports very quickly and simply - great support service!
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Instrucciones muy confusasNo se puede instalar el wifiDefectuoso
Easy to set up and a good value.
The time clock is simple and works great for automatic in/out punching using the RFID cards. I don't use the facial recognition feature because I think it would only work best if using the select punch mode(ie selecting in or out punch before the punch action). The facial recognition sensor is high and may lead to accidental punches. The fingerprint reader works fine. Contrary to other product reviews, The wifi password can include letters, just follow the instructions. I don't think the system calculates overtime so I've had to manually do so in spreadsheets. Downloading the data is simple with the app, but you have to be on the same wifi to do so. The data can be emailed simply from your smart device. Overall, a good value time clock with modern functions.
Super
Super
wonderful product and even more wonderful tech support by phone!
great product, easy to set up - had on issue re syncing with my phone - called the 1800 number and they answered right away - discussed my problem and 30 seconds later we fixed it together and all works great!Amazing product!
Furnished as described.
The technical support guy Alex is really patient and well informed, he should get a raise!!!!
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BHD107731
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Product origin: United States
Electrical items shipped from the US are by default considered to be 120v, unless stated otherwise in the product description. Contact Bolo support for voltage information of specific products. A step-up transformer is required to convert from 120v to 240v. All heating electrical items of 120v will be automatically cancelled.
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