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Review:
4.1 out of 5
81.54% of customers are satisfied
5.0 out of 5 stars Perfect for Small Business
Great basic time clock for a small business. Easy to use App with compatible device (older tablets are not compatible with the app). Easy to use App and report exporting. Set up for the pay period was a little tricky but called customer service and Joseph was AWESOME! He helped solve the problem right away.
1.0 out of 5 stars Just Disappointing and Frustrating. Wish i could send it back.
Oh the hope it would be better. Was patient with it, but just was not a good fit. How do i get them to take it back. First was the fact it would not even register the finger prints of certain employees. They had 1 common factor, skin tone. During registration it would not even see the print. Next was the system works out of your phone, yes in shrinky dink phone, versus a computer. That means to check attendance, edit or any function, like adding a new employee, must be done through your phone. The app keeps wanting to disconnect from the machine even when on the network when reviewing attendance. Tried to change network by scanning the code to the app in the phone had no luck there either. Last straw was the reports. they are an absolute failure. If your parameters for the start day of the week are different than system default by even a day and you run report, it leaves off days and adds days and nothing aligns correctly on the csv table you can email to your self and this means that your payroll hours are wrong too. Almost faster to do it with pen and paper.
5.0 out of 5 stars Works unless you don’t have smooth skin on your fingertips
Great item price is great and it does work well for most people but I have an employee that has hardly any fingerprints so I had to let him use a code to punch in and out with lol it is a little bit hard to figure out just how to set it up but once I figured it out it worked out fine. My secretary loves being able to download the employees time chart to her phone and then print it out. The file that it puts out is formatted for excel perfectly. Easier than the old royall timeclock
4.0 out of 5 stars Does its job
It's that's the job you needed to do however the instructors are very unclear and difficult to follow you really need to take a little extra time to try to figure out what it does and how it works the only drawback is when you're running the report you have to be on the same WI fide connection as the unit is so that means you cannot do anything from a remote access.
3.0 out of 5 stars It's Functional, Usually
I've been using this device to keep employee time since February 2023 (it is March 2024 now).Pros:Fingerprint scanner works with most employees.It has an app.It's light and easy to mount.You can send your payroll report to Gmail and other providers.Converts well into Google sheets or Excel.Cons:Starts getting wonky around 25 employees.Randomly disallows logging-in, required multiple attempts (frequent)."Forgets" someone punched in, counts punch-outs as new punch-in (this issue occurs every pay period).App is sloooooooooow to load the employee list.Fingerprint scanner has trouble with some employees (infrequent, but same employee prints).
5.0 out of 5 stars Exactly what we needed for the office
This thing is easy to set up, not too bulky so it looks good on the wall. The fingerprint scanner makes it easy for clock in and clock out. I highly recommend buying this for a smaller size business who keeps track of their employees hours a major Plus side, is that there is an app for your phone to be able to adjust the times if you need it. Really makes doing our employees hours a breeze.
5.0 out of 5 stars Great customer support
I was having a hard time figuring out my system, but Joseph did a great job with customer service. He was very helpful and the product is very easy to use. It is great for my school.
1.0 out of 5 stars doesn't work and unable to return, no support
Device did not work. I was unable to link my iPhone to this time clock. I'm getting an error message(See attached pictures) I called customer support and they told me that they received multiple complains about similar iPhone users and they are working on a solution. They promised to reach me back when they have a fix. But I haven't receive any update yet. It's been 2 months already and I'm unable to return the product. Now I'm stuck with a useless device.
PRACTICO
Facil de usar y facil de configurar. Recomendado.
Excelente atención y soporte
Tuve un detalle para el acceso pero el servicio de soporte técnico con Carlos funciona excelente. Me llamo y enseguida quedo resuelto. Muchas gracias
Poor instructions but follow these steps
Instructions are very poor but easy to upload details from App. Do these steps to make setup easy-unpack the machine, plug it in-on the machine 1st hold the "OK" button for 5 seconds-go into communication settings & connect to wifi manually-once connected to wifi, go back to main screen and then again into connection setting and select connect by App. a QR code will be generated.-donwload the app & connect your phone to same wifi-from the App, scan the QRcode and use the app to add employees, set pay periods etc. I added myself as 1st employee (employee ID #1) and set myself as administrator (select any password u can remember)-once all employees are added on the App & Pay periods are done, reboot the machine.-to go back into the machine, hold the ok button for 5 seconds, select employee ID#1, click ok, then enter password and you are into the main menu of the machine-from the machine, go to employees (using the up/down arrows) and register the fingerprint (same finger 3x).I find it's easier to work through the app once it's working and u can send the time sheets by email.Note: you CANNOT remotely log into the machine. Your phone has to be on the SAME wifi network to be able to use the app. If someone knows how to remotely get into the machine, please let me know. That feature would be great so you can remotely send time sheets.
Cheap and easy to use
Good machine cheap and easy to setup and use.
No incluye Manual de usuario en español
Muy mal que se venda en Bolo Mexico y no incluya manul de instruccion en español
Visit the NGTeco Store
NGTeco Fingerprint Time Clock, W2 Biometric Employee Attendance Machine for Small Businesses and Offices, Fingerprint Scanner, 2.4GHz LAN WiFi Connectivity, iOS/Android App (No Monthly Fee)
BHD95932
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Product origin: United States
Electrical items shipped from the US are by default considered to be 120v, unless stated otherwise in the product description. Contact Bolo support for voltage information of specific products. A step-up transformer is required to convert from 120v to 240v. All heating electrical items of 120v will be automatically cancelled.
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