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3.9 out of 5
77.78% of customers are satisfied
5.0 out of 5 stars Valuable and funny
Assembly was pretty easy, a tool is needed to secure it which isn’t included. Works great no issues.In my busy city life, every trip is a pursuit of efficiency and comfort. The build quality is superior and feels well built and solid. strong, quick. It is also lightweight and portable, making it ideal for everyday commutes.The digital display is good for updating on speed, battery life, and distance traveled.Helpful Share
5.0 out of 5 stars Great lightweight scooter (32 pounds) for flat surface errands.
The media could not be loaded. I was never a “scooter person” until I got a large, heavy and expensive scooter two years ago. I soon was using it for places I used to drive to — to the store, to get a hair cut, etc. While I love that scooter, it was so big, bulky and heavy I never took it anywhere. I wanted something small that I could easily carry up/down stairs and load in to a car without back strain.This Gotrax Apex Max, at half the cost of my bigger scooter, is something I am glad to have in addition to my “heavy lifting” big scooter.Assembly went super quick — much easier than my other scooter. The unit comes in two pieces — the base with the wheels and handlebar shaft, and the handlebar with display. There are basically three steps:1. Pull out a cable from the shaft and handlebar and connect them together, then stuff it back in the shaft.2. Put the brake cable end in a slot and run the cable through it.3. Put the handlebars in to the shaft and use the included Allen wrench and two screws to tighten it in place.The power supply is a base with the barrel connector on it, and a separate power cable that plugs in to it. There is a rubber cap you pop open to get to the charging jack, then you just plug it all in.The manual says a RED light on the charger means charging, and GREEN means charged. When I plugged mine up, it immediately went to green and stayed green. However, turning on the scooter shows a battery meter with a four segment display which only showed three of them full. I found out later that I just did not have the barrel connector plugged all the way in. The charger shows green even when not plugged in. My second charge, I figured this out and was able to fully charge the scooter.First ride only got 8 miles, due to not being fully charged. When the battery is on the last block of the four-segment display, it gives you no warning — it just starts to blink and that’s it. The intent of a short-range scooter like this is that you’d charge it regularly, versus a larger scooter that you might only charge every few dozen rides.At 32 pounds, the scooter is about the same weight as four gallons of milk. When my back is having problems, I cannot carry my other scooter, so I expect this one will be very good at saving my back.I contacted support to ask some questions (before I figured out how the charger plug works). I wrote them on Aug 28 4:38 pm, and they responded Aug 31 1:16am. That is a surprisingly fast response time, considering how late in the day I wrote them.While my big scooter can handle large hills, smaller scooters like this are designed for more level community. I used the level app in my phone to test some hills. At a 2% incline, the scooter had no issue. Once the angle got to be around 5%, the scooter would slow down. It can still handle small hills — it just takes longer to get up to speed. Anything too steeper and this small scooter can’t do it. (I have two very large hills I travel regularly; I use my big scooter for that, and this for everything else.)Folding down handlebar takes two hands. One has to left a lever and the other has to pull out a captive-pin. This is tricky to do at first, then becomes simple once you figure it out.There is one power button on the control. It does the following:1. Press it to turn power on.2. Hold it down for about 5 seconds to turn power off.3. Tap it to turn the headlight/taillight on. Tap again to turn it off.4. Hold it for about 2-3 seconds to change gears (1 or 2, adjusting the max speed).According to the Gotrax website, you can get up to 15 miles on a charge. I assume this to mean on flat surfaces with a lightweight rider. Since the scooter claims to handle riders of up to 265 pounds, I do not expect you’d see that same range with a heavier rider. I have taken my to 12, then I charge it back up since when you run out, it just stops. You get down to the last block of the four-segment power display then it shuts off the motor and starts blinking.If you think you might become a scooter person, the thing to consider is: where will you be riding? If you have alot of hills, or are a heavier person and/or need extended range, you need to look at some of the higher end Gotrax models. If you want something for running around the neighborhood and do not have steep hills, this is where I’d start — its lightweight so you may actually use it. If you get a big heavy scooter and have to carry it up/down stairs to ride it, you may find yourself just getting in the car instead.I have a much better/fancier scooter with more features, but now I only take it out when I need to go extended distances or tackle big hills. For all other trips, I am using this Gotrax. I even took it in the car on a weekend road trip so I’d have something with me in case I needed to run to a store to get something.
5.0 out of 5 stars More fun for less money
I was looking for an entry level electric scooter which is fun but doesn’t break your bank. While I see so much similar brands in this price range, I decided to take the plunge and bought the Apex XL.I must say the assembly was straightforward.The charging which is pretty quick and I was riding in no time.The ride as such was comfortable but it requires even road to be smooth, but i believe all scooters need that. The digital display and cruise options are handy for someone who would use it often. The range might be on the shorter side, but, for my use case which is recreational fun this falls right for my need.Overall I would recommend this for anyone who wants to start experimenting and have fun with electric scooter which doesn’t cost you an arm and a leg!
1.0 out of 5 stars Post-sale customer service is horrible
This review is based primarily on the post-sale support. I first ordered the Gotrax Apex Xl scooter in June 2023 for my daughter's birthday. When it arrived everything initially seemed ok. I unpacked and assembled the scooter and prepared to charge it so it would be all ready to go for her birthday. I discovered the charging cable would not fully insert into the charging port. It would only go about half way. I tried charging the scooter this way overnight and it wouldn't charge. With less than a week to go before my daughter's bday, I sought help from Gotrax support. I was hoping they could quickly ship a new charger, but they insisted that they couldn't do anything unless I filled out a form on the website and waited 3 days for a response! I had no choice but to reorder another scooter, paying extra for faster shipping, and return the original, which I did.The second scooter arrived in time for the birthday, and I was able to charge it. A few months passed and the scooter now has a flat tire on the rear wheel. As a cyclist I'm well-versed in changing flats, but removal of the tire to replace the tube is extremely difficult. The thick tire has thus far resisted my attempts to remove it from the wheel.At this point I requested help from Gotrax support. While they are quick to send an auto-response to the initial email request, actually receiving any help is an exercise in frustration. After three days when I finally got an actual response, they asked me to "provide us with a video showing the problem you're having?", despite me clearly stating the problem in my initial request. Making a video would require me to setup a tripod and film myself struggling to remove the tire from the rim and is completely unnecessary. They also asked for my contact information, which I DID provide, but this generated another response, in which they stated, "We have not received your address information. Did you forget to forward the address information to us? Please give us your address again."A week has now passed and my questions remain unanswered. I simply wanted to know if there were any tips for removing the tire, and if third-party tubes (8.5" x 2", angled valve, similar to the original) would fit this scooter. The whole approach to "support" by Gotrax is maddeningly slow, and seems designed to stall the customer rather than provide any actual service or information. This ridiculous back and forth, with them making requests without providing information is unnecessary and unhelpful!
I'm free at last!
The media could not be loaded. I have been wanting to pick up an electric scooter for a long time because I wanted to substitute my car for the commute to the public transit stations and make short trips around the neighborhood.BUILD QUALITY AND FEATURESThe scooter is build very solid, no creaks or funny sounds when operating it, and it really feels like it could take a beating. The standing position has a rubberized grip on it so you don't slip off, and it can be carried easily while it is folded with one hand. It is about 30lbs, so I wouldn't walk everywhere with it, but its light enough that you can move it from one place to another. The additional features like a blinking red light on the back when the brake is pressed, an LED headlight, solid feeling kickstand, and a very large heads-up-display are nice additions too.RIDE FEELThe air filled tires are fantastic, driving over the pavement with crack, the sidewalk, or moving onto the sloped curb is seamless and doesn't feel like I'm going to be thrown off. There is no suspension on the scooter though so a larger drop or continuous bumps is going to be felt eventually. Steering the scooter was extremely easy to get a hang of and as someone who hasn't rode a bike in years, riding the scooter seemed like second nature.SPEED AND DISTANCEFor speed and distance, it gets up to its advertised 15.5mph speed really quickly and the motor doesn't hesitate at all. I am 160lbs for reference. I was able to get up the inclines in my neighborhood no problem which are moderately steep of 5-7 degrees. For distance I was able to get it to my point of public transit and back to my home easily (which is about 8km total) and still have half of the battery left.SUGGESTIONSIf there were a few things I would like improved in the scooter, first the included instructions are wrong, it tells you to remove the hook that clips the scooter closed when its folded to install the handlebars. You do NOT need to do this. I got pretty stumped right there wondering why there wasn't an included Allen key to remove that hook. Second, the bell is a little loose so it dings quietly when you're riding on the sidewalk or bumps, I might want to put a piece of tape on it. Third it would have been nice if the handle bars could have folded too, my garage is really tight fit and foldable bars would have helped with the tight spaceWhile those are suggestions for improvements, it doesn't take away the fact this is an excellent electric scooter for the money and now my days of being stuck in the parking lot of the transit station is now over.
Pretty good in it's class.
I don't know how my review ended up in the Apex description. It was for the GXL v2 model?Ok, first it takes a bit of getting used to. It's my first scooter, I expected more easy balancing than that but you have to get used to it gradually. You have to learn to position your body, feet, shift according to how you're moving, be careful about shifting feet position while moving, etc.I'm 165 lbs and I could get it to 15.5 mph - edit: GPS measures say it is 13.3 mph - without any problem. But it does not exceed 15.5 mph. Even going downhill with the throttle. The new models are limited to that speed I read.I was able to go up an overpass (150-200 meters of climb, at maybe 7° ? ), and at 13 mph at first and then gradually slowing to 11.4 mph. Not bad.I only rode for 3 miles, and there were 3 bars out of 4 left. But when I plugged in the charger, the lights were green???? Hmm, can I trust this. (Edit: I unplugged the charger, and plugged it back, the lights are red).I'll make a longer test, try to push it to the max and report here. Edit: I did a 6.6 miles test, held an average 10.1 mph, though traffic slowed me a while, I could have done 10.5 mph average I guess. Max speed 13.3 mph. All this calculated by GPS. There was one bar and a blinking 2nd bar, out of 4 left. 2.5 miles per bar?However it's a sturdy scooter, the stem is hard, a bit massive, the wheels are tough and thick (pneumatic but tough), slimed (a puncture sealing substance) it seems. There's Locktite or something on the screws. A substance to secure screws.All in all seems good for short - 10-12 miles - commutes. If you don't push the throttle to the maximum.The plastic stuff (the latch for the stem when you fold it) seems a bit cheap.The scooter is easy enough to lift but if you had to walk with it for several minutes you might find that hard. But the wheels roll easily so you can roll it while folded or opened.Overall, besides the balancing issue at first, it's fun, and it makes getting around easy. Moving at 13 mph 60% of the time seems realistic-then it falls to 11. For me.
DON'T BUY THIS. BIGGEST MISTAKE.
I purchased this in March of 2022 with hopes of getting around the city conveniently. It has been nothing but a money pit. From the moment I got it, it's been one struggle after another. Within the first 2 weeks of riding, I immediately noticed it was falling apart. The tube in the backtire was completely burnt out (without that much riding to begin with) and oil was coming out of it. It's also very difficult to pump it. No air stays in. The battery died really fast. It only lasts an hour if you're lucky. And that's only at the beginning. After the first couple of weeks it only lasted 30 minutes. My commute is a 40 minute round trip and I couldn't get home without charging at work first.For months I was dealing with the customer service trying to explain the situation. It's under warranty and I also purchased the extra extended warranty that covers even more. They wanted to do the bare minimum. They didn't want to help and stopped answering my emails. The ones it would take a week to reply to with nothing helpful. After threatening to write a review about it (which I've decided to do now anyway), they finally agreed to send a new one.Same issue. Within 2 weeks my tires were flat, the back tube popped, battery died and oil was coming out. I just ride to work with it and sometimes the gym. I try not to go over the weight limit, but that's the closest I've gone to treating it "poorly." I live in the city so it's mostly flat paved surfaces. There are occasional pot holes I have to avoid, but that's everywhere. If I have to assume "there goes my tire again" each time I go over one, which is how it seems, I will never be able to ride it without constantly shelling out money into it. Like many of you, this seemed like a "cheaper" option for scooters with mostly positive reviews. Only after I purchased it, did I see the reviews elsewhere vouching for what i'm saying. Not enough about these issues were mentioned in other Bolo reviews. Please beware if you decide to purchase. I wish someone told me it's not worth it and just better to suck it up and spend more on a better scooter. I've had to change the battery, back tube and both wheels on it and it's running much better. Clearly what was on both scooters originally were meant to come off. I will update this if anything else comes up. I'm now fearful of what's next and no one who buys this should have that feeling. Just not worth it.
Good scooter
It is a very good scooter. I’ve had no problems with it. Charges very well. It is good enough to carry when folded down. Very easily the latch down and up no problem it is wonderful, and I have no problems with it. Highly recommend it, and eventually I will be buying one for my daughter. This scooter is very good for adults and teenagers who are learning on electric scooter and also who don’t want to go very fast. And it goes as fast as it say. It is very good to quickly go down to the nearest mall or store or good for a Park.
Great scooter, great customer support
Full disclosure: I returned my Gotrax Apex after a few weeks but only because I liked this "entry model" so much that I'm going to exchange it for one of Gotrax's upgraded models.PROS- Super easy to assemble right out of the box- Great handling and performance- Smooth, comfortable ride- Its max 15mph speed is perfect for the casual cruising around my neighbourhood I was doing- Highly recommend this model as an entry level scooter- **Customer service (see below)CONS- Just like with most scooters, the real world max distance on a single charge is about half of what's advertised (I was only getting an average of ~10-12 miles) (this is one of the reasons why I want to upgrade)- The 4-bar battery monitor is inaccurate -- when I was down to the last 1-2 bars, I was only getting a small fraction of the distance I got from the first 2 bars. (is that normal?)- Not a big deal at all, but I wanted to mount some additional accessories on the handlebars, but there's no actual handlebar room to do that*CUSTOMER SUPPORTTL;DR: Their customer support is AWESOME.My rear wheel got a puncture that couldn't be cured with Slime (I tried). I reached out to customer service to request a replacement wheel, and they responded within 24 hours. In fact, if you look at my email thread with them, every response was within 24 hours. And they did send me a replacement wheel which I got within a week. Not only that, but I requested a fully assembled wheel (as opposed to just the rubber and tube), which I was worried they wouldn't do -- and if you've seen videos on how much of a PAIN it is to try and replace the rubber and tube on the rim, you'll understand why I was so happy they just sent me a fully assembled wheel. Thank you Clara from Gotrax! (this is one of the big reasons why my next scooter will likely be from Gotrax)
Visit the Gotrax Store
Gotrax APEX Series Electric Scooter for Adult, 12/18 Miles Max Range, 15.5/18 Mph Top Speed, 250W/350W Motor, All Aluminum Body, Large Digital Display Foldable Commuting Escooter, UL-2272 Certified
BHD250432
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Product origin: United States
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